General Terms and Conditions
General Terms and Conditions of Sale
The General Terms and Conditions of Sale (hereinafter referred to as the “Terms“) apply to contracts negotiated via the online shop Gravelli Eshop, placed on the website https://shop.gravelli.com (hereinafter referred to as the “website”)between
Gravelli s.r.o., with registered office at Gravelli s.r.o., Pod Harfou 3, Praha 9, 190 00 ,
Corporate ID No: 29441200,
VAT ID: CZ29441200
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 233128
Delivery address: Gravelli s.r.o., Pod Harfou 3, Praha 9, 190 00
Telephone number: (+420) 737 427 491
as the seller
and you as the buyer
1. GENERAL PROVISIONS
By the contract of sale, we undertake to deliver you the goods as specified in your purchase order, whereas you undertake to take over such goods (either personally or from the carrier) and pay the whole purchase price as specified in the order. The purchase price (or only the “price”) includes also any costs connected with the delivery of the goods and any fees relating to the chosen method of payment. You will be informed about the above mentioned costs prior sending the binding purchase order.
You acquire the ownership of the goods by paying the whole purchase price, however not before you take over the goods.
1.1 Does the contract of sale cover only the purchase of the goods?
The contract of sale (or only the “contract”) states also for any contract concluded under the Terms, i.e. it could also mean the contract on the provision of services.
1.2 Is the contract a consumer contract?
The contract is a consumer contract in case you are a consumer, i.e. if you are a natural person and your purchase is not connected to your business activities or your independent practice of your profession. Otherwise, the contract is not a consumer contract and you are not provided the consumer protection under the law and the Terms. Especially as a non-consumer you do not have a right to withdraw from a contract.
1.3 What rights do you have as a consumer?
As a consumer you have especially:
- the right to withdraw from the contract negotiated by the means of distant communication (article 5 of the Terms);
- guarantee on an unused consumer goods lasting 24 months (warranty claims are governed by the Warranty Claim Guidelines);
- the right to obtain information before entering into the contract (the information are provided in the Terms or on the website);
- the right to carry out an alternative dispute resolution procedure under the contract (article 7.3 of the Terms).
1.4 What governs our legal relationship?
Our legal relationship is governed by the following documents:
- the Terms, which define and specify our mutual rights and obligations;
- the Warranty Claim Guidelines which we will follow in case of any warranty claims of the goods;
- any conditions and instructions stipulated on the website, especially when concluding the contract;
- the purchase order and its acceptance from our side;
and in any matters not covered by the Terms by the following legislation:
- Act no. 89/2012 Coll., the Civil Code, as amended, (hereinafter referred to as the „Civil Code“);
- Act no. 634/1992 Coll., on Consumer Protection, as amended (only if you are a consumer).
Please note, that in case your residence or your registered office is situated outside of the Czech Republic or if our legal relationship includes any other international element, our relationship is governed by the Czech Law. In case you are a consumer and the legal order of your state of residency provides you with a higher level of consumer protection than the Czech legal order, the higher level of consumer protection applies to you.
1.5 How do you express your consent with the Terms?
You express the consent and the acquaintance with the Terms by sending a purchase order and also by confirming the acknowledgement of the Terms on the website.
The Terms can be changed or amended. Your rights and duties are governed by the wording of the Terms effective at the time of their origination.
2. THE CONTRACT OF SALE
2.1 How do we conclude the contract of sale?
On our website you can see a list of goods including the description of main characteristics of particular items. For each product the price is stated, including all taxes, customs duties and fees. Presentation of the goods is for your information only and it is not our offer for concluding a contract of sale in the meaning of Section 1732 par. 2 of the Civil Code. For concluding the contract of sale it is necessary that you send a purchase order and that we accept such purchase order.
2.2 How to submit an order?
You can always submit an order via our website (by filling a form), or by telephone, e-mail or by any other way currently allowed at our website.
The order has to contain all the information required by the form, especially accurate identification of the ordered goods (possibly also a numerical designation of the goods), number of ordered pieces, chosen method of payment and the delivery and your contact information (for delivery and eventually for billing).
Before sending a binding purchase order, you will be given a recapitulation of your order including the final price (depending on your chosen method of payment and the delivery). We recommend you to check the type and quantity of the goods, your email and delivery address. Please note, that within recapitulation you have the last chance to change the inserted information.
You are submitting the binding purchase order by clicking the button „Complete order“. We consider the data in the binding purchase order as correct and complete. In case of any change, please, inform us without undue delay via email or telephone.
We will inform you when we obtain the order. Information (confirmation) about obtaining the order is send automatically and it is not an acceptance of the order from us, unless it explicitly states otherwise.
In case we will have doubts about the authenticity and seriousness of the order, we can contact you for the purpose of its verification. Unverified order can be refused. Such order is then considered as not submitted at all.
2.3 When is the contract concluded?
The contract of sale is concluded as of the moment of the delivery of our acceptance of the purchase order from us to you. The acceptance of the order will be sent to the email address provided by you in the order. Should it be the case you do not receive the acceptance, the contract is concluded as of the moment of payment of the total price or as of the moment you take over the goods (whichever occurs first). Acceptance of the order could be a part of the information on obtaining the order under the article 2.2 of the Terms (if it is explicitly stated in the confirmation), or it could be send individually later.
Information about the particular technical steps leading to a conclusion of the contract are available on our website.
2.4 Is it possible to cancel an already sent order?
You can cancel an order which has not been accepted by us yet (i.e. we have not sent you the acceptance of the order according to article 2.3 of the Terms yet) by telephone or via email. All orders accepted by us are binding. Later cancellation of the order is possible by an agreement with us only. If you cancel an order of the goods, among which it is not possible to withdraw from the contract (see article 5), we are entitled to claim the reimbursement of the costs already expended by us to that time.
2.5 Is it possible that the price showed on the website will be changed?
Prices of the presented goods and of the packaging, transport and the delivery remain valid as long as they are showed on the website. Potential discounts from the purchase price cannot be combined, unless it is explicitly stated otherwise on the website.
In case a wholly obvious technical error regarding the price occurred on the website or within the purchase order process, we are not obliged to deliver you any goods for this wholly obvious incorrect price, not even in the case you already received an acceptance of the order from us according to the Terms. In such a situation we reserve the right to withdraw from the contract.
If the price of the goods showed on the website or within the purchase order process is not actual, we will inform you in such respect without undue delay. If you have not received an acceptance of your order yet, we are not obliged to conclude the contract.
Orders which have been already sent, are not affected by the change of the price which occurred within the period beginning by sending of the order and ending by its acceptance from us according to article 2.3 of the Terms.
2.6 In what languages is it possible to conclude the contract?
The contract of sale is possible to conclude in the Czech language, unless we explicitly agree on any other language.
2.7 Is it possible to obtain the contract of sale in a text form?
Contract of sale is not concluded in writing form with the signatures of the contracting parties. Thecontract of sale consists of the Terms, your order and its acceptance from us. The entire contract will be sent to you via email or upon your request printed via mail. In case of sending it via mail, you can be asked to cover the costs connected to it.
2.8 Is the contract of sale anywhere saved?
The contract of sale (including the Terms) is maintained by us in an electronic form. The contract of sale is not accessible to third parties, but we will send it to you upon your request.
2.9 What if you don't understand something in the contract?
In case of any questions about the Terms or about the contract of sale, you can contact us by telephone or via email. We will be happy to provide you with the needed information.
3. PAYMENT CONDITIONS
3.1 What payment methods are accepted?
The purchase price can be paid mainly prior the delivery by the following manners:
- by credit card via the PayPal or 2CHECKOUT payment gateway;
- via bank transfer to our bank account (you will be instructed in the purchase order acceptance).
Any other payment methods are stated on the website.
Some payment methods may include extra fees. These fees are stated on the website. The final price including the fees connected with the payment method will be always stated in the purchase order.
3.2 When is the price due?
The purchase price is due within five days from the acceptance of the order according to article 2.3 of the Terms. Your obligation to pay the purchase price is fulfilled as of the moment we receive the respective payment at our bank account.
3.3 In what currency can you pay?
Payment is possible in Czech crowns (CZK) or euro (EUR).
3.4 When we may ask for a deposit or a payment in advance?
We may require a deposit particularly for the orders with a total price exceeding CZK 5,000.
Furthermore, we are entitled to ask you to pay the full price of the goods before sending or delivering of the goods (Section 2119 para 1 of the Civil Code does not apply).
4. DELIVERY CONDITIONS
4.1 How do we send the goods?
Delivery methods of the goods are stated on our website. You can choose the respective delivery method at the purchase order. If you do not choose any of the delivery methods, we may choose a delivery method instead of you.
4.2 What are the costs of the delivery?
The delivery costs depend always on the size and nature of the goods and on the price list of the selected carrier. Actual delivery costs are stated on our website.
In the purchase order the final price including the delivery costs corresponding to your selection will be always stated.
4.3 When the goods will be delivered to you?
The time of delivery of the goods is always depending on the availability of the goods and on the chosen method of transport and payment.
The goods available in stock is handed over to a carrier usually within two working days from the moment your payment is credited to our bank account (bank transfer payment).
The goods not available in stock is handed over to a carrier as soon as possible. We will inform you about the exact date.
The delivery of the goods under the Terms means the moment when the goods is delivered to you. Should you refuse to accept the goods without just reason, such non-acceptance is considered neither as the failure of our obligation to deliver the goods, nor as a withdrawal from the contract from your side.
4.4 How to proceed when taking over the goods?
You should check the integrity of the packaging at the delivery. Should you find any deficiencies, please, inform us and the carrier immediately. If you refuse a delivery with damaged packaging, it is not considered as unjustified refusal of the goods.
As of the moment of taking over the goods (or as of the moment you had the obligation to take over the goods, but you refused to do so contrary to the contract) the liability for accidental destruction, damage or loss of the goods passes on you.
4.5 What happens, if you do not take over the goods?
You are obligated to pay the costs associated with the re-delivery, if the goods have to be delivered repeatedly or by other means of delivery due to the reasons on your side.
Should you not accept the goods, we are entitled to the reimbursement of the costs associated with the delivery or re-delivery and its storage, as well as other costs that arise due to not accepting the goods. These costs will not exceed CZK 10 per each day of lasting of the storage. The storage costs can reach a total amount of CZK 500 maximum or the amount of purchase price in case such a price is lower than CZK 500.
Furthermore, in such a case we have the right to withdraw from the contract.
5. WITHDRAWAL FROM THE CONTRACT
5.1 How can you withdraw from the contract?
You can withdraw from the contract within 14 days from the day of accepting the goods; if the delivery is divided into several parts, then from the date of the final delivery. We recommend you to send a notice of withdrawal from the contract to our delivery address or email. You can use a template form for the withdrawal from the contract. The acceptance of the notice will be confirmed to you without undue delay.
You can withdraw from the contract without stating any reason.
5.2 What are the consequences of the withdrawal?
By withdrawal the contract is cancelled from the beginning and is considered as never concluded.
If the gift was provided together with the goods, such a donation contract is void as of the withdrawal from the contract by any of the parties. Please return the gift to us together with the returned goods.
5.3 When you cannot withdraw from the contract?
In accordance with Section 1837 of the Civil Code is not possible to withdraw inter alia from the contracts about the delivery of the goods, which have been adjusted according to your wishes or for yourself.
5.4 How do you return the goods?
You are obliged to return us the goods within 14 days from the withdrawal from the contract to our delivery address, to any our business premises or to the address of our registered seat. Do not send the goods by the mean of cash on delivery. We are not obliged to accept the goods sent via the cash on delivery.
To the returned goods we recommend to attach:
- a copy of the delivery note and the invoice, if these documents were issued, or any other document evidencing the purchase of the goods;
- a written statement on the withdrawal from the contract (by using our template form or by any other way) and on the selected method of refund (bank transfer, personal collection or postal order or any other way). Please provide us the delivery address, telephone number and email in the statement.
Not providing of any of the above mentioned documents shall not preclude a positive handling of your withdrawal from the contract according to law.
5.5 When do you get your money back?
We will refund all the received money within 14 days from the withdrawal from the contract. Please note however, that we are not obliged to refund you the money before you return the goods or prove its sending back to us.
Among the purchase price you are entitled also to a refund of the costs of the delivery of the goods to you. However, if you chose other than the cheapest delivery method, which we offer, we will refund you the costs of the delivery of the goods in the amount corresponding to the cheapest offered way of the delivery.
We will refund you the money:
- by the same way as we have received them; or
- by the way you will require.
Among the above stated methods, we can always refund the money also to the bank account you provided us, or the bank account from which the purchase price was paid (should you not provide us with any bank account within 10 days from the withdrawal). By accepting the Terms, you express your consent with sending the money as stipulated in the previous sentence, if no other costs will be caused to you.
The costs of the delivery of the returned goods on our address accrues to you also in the case, that the goods cannot be returned via the usual postal service due to its nature.
5.6 What if the returned goods were damaged?
When returning the goods, please, wrap it to a suitable packaging to avoid its damage or destruction.
Should we find out that the returned goods is damaged, worn, dirty or partially consumed, we are entitled to claim for damages.
5.7 When we can withdraw from the contract?
We reserved the right to withdraw from the contract in the following cases:
- the wholly obvious wrong purchase price of the goods occurred on the website due to a technical error (article 2.5 of the Terms);
- the goods cannot be supplied under the original terms (mainly because the goods is no longer manufactured, the supplier ceased to supply to the Czech Republic etc.);
- the performance becomes objectively impossible or illegal.
Should any of the above mention situations occur, we will inform you about our withdrawal from the contract without undue delay. The withdrawal is effective upon the delivery to you.
If you have already fully or partly paid the purchase price, we will refund you the received amount to the bank account you provide us for this purpose or to the bank account from which you made the payment. The money is returned within five days from the withdrawal from the contract.
6. RIGHTS FROM DEFECTIVE PERFORMANCE
Your rights from defective performance are governed by the relevant legislation (in particular by the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2158 to 2174 of the Civil Code).
In exercising of the rights from a defective performance we will proceed in accordance with our Warranty Claim Guidelines. Before sending a warranty claim, please, acquaint yourself thoroughly with the Warranty Claim Guidelines in order to your claim could be processed as quickly as possible and to your satisfaction.
7. FINAL PROVISIONS
7.1 What permissions do we have for the performance our activities and who controls us?
We are a holder of a trade licence for the sale of the goods. Our activity is not subject to any other permissions.
Trade control is carried out by the respective Trade Office within the scope of its competency. The control of compliance with the legislation on technical requirements of the goods and products safety is performed by the Czech Trade Inspection (http://www.coi.cz/). The Czech Trade Inspection also perform a control of compliance with the consumer protection legislation. The Consumer rights advocates also their interest groups and other entities designated to their protection.
7.2 How do we handle the complaints?
We handle any complaints via our contact email. Furthermore, you can contact the bodies referred to in article 7.1. In relation to our customers, we are not bound by any codes of conduct, nor we follow any of them.
7.3 What rights you may exercise in dispute arising from the contract?
If a contractual dispute arises between you as a consumer and us, that we have not been able to resolve directly, you have the right to submit the dispute to the Czech Trade Inspection Authority (address: the Czech Trade Inspection Authority, the Central Inspectorate – the ADR department, Štěpánská 15, 120 00 Praha 2; the website: www.coi.cz, www.adr.coi.cz; e-mail: firstname.lastname@example.org, telephone number: +420 296 366 360) in order to carry out alternative dispute resolution procedure. You shall exercise the right within 1 year of the date you have asserted the right subjected to the contractual dispute.
If you are dissatisfied with goods or services purchased, you can use the Online Dispute Resolution Platform developed by the European Commission (http://ec.europa.eu/consumers/odr/). It is also possible to use the Online Dispute Resolution Platform for the purpose of selecting the alternative dispute resolution bodies which offer out-of-court settlement procedures.
7.4 What else you should know?
When concluding the contracts, the means of distant communication are used (especially the Internet). Costs incurred by the use of such means of distant communication (mainly the cost of internet or phone calls) are paid by yourself. These costs do not differ from the ordinary rate.
Unless agreed otherwise, all correspondence between us related to the contract is in writing, either by sending an e-mail, registered mail or by personal delivery. We will communicate with you either to the email address specified in the purchase order or in your user account.
Should it be the case that any provision of the Term is invalid, ineffective or inapplicable (or will become as such), the provision, which by its sense is closest to the invalid, ineffective or inapplicable provision, will apply. By the invalidity, ineffectiveness or inapplicability of one provision shall not be affected the validity of the remaining provisions. The contract of sale (including the Terms) can be changed or amended in writing only.
The company Gravelli s.r.o. is not obliged to accept an order with a clear mistake caused by technical or other reasons.
The Terms are valid and effective as of 1.9.2017 .